My daughter and I cheerily rolled up to the check-in desk at the airport and proclaimed our destination: Tokyo! Five minutes later our glee turned to gloom as we learned that three COVID vaccinations were required. Alexia had just two.“Does the airport still offer on-site shots?” I asked, hopefully.“I’m sorry,...
Check in before they check out – How to sustain a change
The switch has been flipped. The project you’ve been working on for months is finally nearing the end. Everyone’s on board…until they aren’t. Three months later there is little evidence that the change ever took place. It happens more often than you think.Many of my clients complain about initiatives that...
Change: People will do it wrong!
QR codes are quite simple to understand. You scan it like a barcode and are typically directed to a website. You might consider them foolproof. I was recently in Portugal on a river cruise where we were required to scan our QR code ID badge every time we left or returned...
Impact Assessment Made Simple: Skill and Will
You want to take a drive out to the mountains. Good choice! But two basic problems could happen: You don’t know how to drive You have no fuel No skill and no will mean no motion. I love simple ways of determining the impact of change. Some of you will be...
Purpose Still Propels Change
"Why." It's the favorite word for children, constantly seeking one goal: Purpose.What’s In It For Me (WIIFM) is a fancy phrase for “Why.” It, too, seeks purpose. If you want me to do something new, I need to know why: Why me Why now Why would I want to do...
Is anyone getting the message? How to send the right signals
When there are multi-million-dollar aircraft moving about on a carrier with hundreds of personnel circulating and carrying out myriad tasks, how do you get one pilot’s attention? Color and motion are key, and the exaggerated crew signals stand out in a noisy, busy background.I’m constantly working with clients launching big...
From WIIFM to WAMI – Acknowledge what’s outside their interests
Every day I read news from around the world to ensure I’m ready to have relevant and insightful conversations with my clients. It doesn’t look good when you have no idea that a new disaster is threatening your employee’s lives or livelihood. One of the sources I consult is The Guardian....
Need Credibility? Clean up your Trash
If you live in a home, you know that there always seems to be that one neighbor who doesn’t take good care of their property. You look down the row and see nice lawns, and then one that needs to be weeded and mowed, and a hedge desperate for a...
Kill Stupid Rules to Ratchet up Change Momentum
I’m working with a client to increase the pace of innovation, not just for a short-time run, but as a permanent part of their culture.We are leveraging a plethora of tactics that work: Setting the stage during onboarding Teaching leaders the basics of rewarding the right behaviors Shifting the metric...
When Change Leaders Must Be Harsh
“Why can’t they just do it already?”It’s a common complaint for leaders. The goal is clear, training has been provided, and supports are in place. Why aren’t people adapting? A good question. There are many reasons and leaders should look at themselves first with these factors in mind: Clarity: Have we...
