Communication

Your remote meeting is missing something critical

Your remote meeting is missing something critical

Recently I was in Hawaii to gather with peers from around the world to focus…
Your “Lessons Learned” Sessions are a Waste of Time

Your “Lessons Learned” Sessions are a Waste of...

A few years ago I sat down with a senior project manager to swap stories…
What kind of guide are you?

What kind of guide are you?

Prague is a beautiful city. I charged out of the hotel moments after dropping my…
How to Say More than Thank You

How to Say More than Thank You

True story: At the end of a project I had spent more than year working…
Have you checked in lately?

Have you checked in lately?

I am so sick. My voice has dropped a couple of octaves and congestion has…
Your Change is Off the Rails and You Don't Know It

Your Change is Off the Rails and You...

The meeting kicks off with a banner shouting the word congratulations in all caps. “We did…
When “work smarter” is a dumb idea

When “work smarter” is a dumb idea

Have you been here? … The boss: “Hey everyone, we’re excited to announce Project Phoenix! It…
Earn goodwill with peas and queues

Earn goodwill with peas and queues

I’ve enjoyed a weeklong visit with my parents. They spoil me rotten and make me…
How to Spark Motivation with One Simple Graphic

How to Spark Motivation with One Simple Graphic

Fundraisers. I always picture an oversized thermometer slowly creeping upward as donations came in. Perhaps…
Timing your comms: If we tell them, will they panic?

Timing your comms: If we tell them, will...

I’m often asked about the best timing for important announcements, particularly when it’s for a…