Remembering The Power of Hope

Over a year ago I had an insight into what motivates people during change. WIIFM (What’s In It For Me) is the classic view: We move towards goals that offer something in our self-interest. This is dissatisfying because it is inherently selfish. I set out to find contradictions to the pursuit of self-interest and found […]

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We are all racist and sexist. It’s more subtle than you think.

Read this excerpt from a recent McKinsey report: “Research shows that company profits and share performance can be close to 50 percent higher when women are well represented at the top. Beyond that, senior-level women have a vast and meaningful impact on a company’s culture. They are more likely than senior-level men to embrace employee-friendly […]

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We Want Your Productivity, Not Your Opinion. How To Promote Fear And Kill Innovation.

Welcome to Skipco! Here’s your desk, laptop, and work assignments. My door is open and I’m happy to help you succeed. However, if you could please keep all discourse to work-related topics, we would appreciate it. We have a strict ‘no personal opinions’ policy here. We have found controversy to be unproductive. Feeling ‘on board’ […]

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I killed a plant today – Unintentional I swear!

After ten years of plants growing unchecked, beauty had morphed into chaos. Cute little gumdrop bushes had either died or grown into shaggy bullies to neighboring flowers. The elderberry had become a menace to anyone approaching our front door (Sorry, couriers!!). A small tree had made contact with our front window to provide creepy screeching […]

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How to leverage everyday stories to spark extraordinary change

From coffee-antique shops to do-it-yourself community libraries to contactless pizza, innovation is everywhere these days.Small and large business are finding new ways to serve their communities and employees as we wade through a sea of forced change. Individuals have been adapting in incredible ways – not just learning new technologies, but putting them to brand […]

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The Gift that keeps on Giving: Control

Research shows that when we shift our focus to what we can control, we see meaningful and lasting differences in our well-being, health, and performance. ~ The Coronavirus Anxiety Workbook   We all want control of our destiny, we all want control of our lives We all want control of each other, we all see the […]

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Comforting or Condescending? PayPal’s letter to customers

I previously wrote about how well Starbucks’ letter to customers exemplified the right way to communicate. Since then I’ve reviewed many more messages that range from uplifting to vague and inconsequential. Enter PayPal’s memo today which really caught my attention (pasted in entirety at the end of this article). Keep in mind that PayPal is […]

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