Communication

How to Celebrate at a Distance

How to Celebrate at a Distance

Your project is going well. Stuff is getting done. People are putting in superhuman efforts…
Project Delays Are Coming: Tell them now or later?

Project Delays Are Coming: Tell them now or...

First our flights, then the latest James Bond movie, then my parent’s new home. Delayed.…
Can You Announce a Change Too Early?

Can You Announce a Change Too Early?

Q: Hey Jeff, should we announce a change when we are still working out the…
Got Resistance? Lack Speed? Focus on the Outsider

Got Resistance? Lack Speed? Focus on the Outsider

“Frequently, people are not officially employed by the company where they work, which robs them…
How Early Should You Communicate Change?

How Early Should You Communicate Change?

Clients commonly want to know when to get a change pro involved. “Is it too…
How to Move People with a Single Expression

How to Move People with a Single Expression

I was looking at the above picture and a word came to mind immediately: Transformation. I…
Miscues, Misrepresentation, Mistakes, and Adoption

Miscues, Misrepresentation, Mistakes, and Adoption

“You know what? I’d be very happy to resign, because this is not fun. Yesterday…
How Fun Can Sabotage Your Project

How Fun Can Sabotage Your Project

I’m working on a very complex project – lots of moving parts. As a team,…
What they're not telling you is killing your productivity

What they're not telling you is killing your...

Ahhh, smiling happy people! While some people wear their feelings on their sleeves, most of…
Creating Trust Beyond the Check-In

Creating Trust Beyond the Check-In

“Telling the story of his mother was, he realizes, his intention from the start; he…