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How to Celebrate at a Distance
Your project is going well. Stuff is getting done. People are putting in superhuman efforts…
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Project Delays Are Coming: Tell them now or...
First our flights, then the latest James Bond movie, then my parent’s new home. Delayed.…
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Can You Announce a Change Too Early?
Q: Hey Jeff, should we announce a change when we are still working out the…
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Got Resistance? Lack Speed? Focus on the Outsider
“Frequently, people are not officially employed by the company where they work, which robs them…
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How Early Should You Communicate Change?
Clients commonly want to know when to get a change pro involved. “Is it too…
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How to Move People with a Single Expression
I was looking at the above picture and a word came to mind immediately: Transformation. I…
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Miscues, Misrepresentation, Mistakes, and Adoption
“You know what? I’d be very happy to resign, because this is not fun. Yesterday…
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How Fun Can Sabotage Your Project
I’m working on a very complex project – lots of moving parts. As a team,…
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What they're not telling you is killing your...
Ahhh, smiling happy people! While some people wear their feelings on their sleeves, most of…
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Creating Trust Beyond the Check-In
“Telling the story of his mother was, he realizes, his intention from the start; he…
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