Does Your Strategy Smell? Check the Invisible Design

With 2021 around the corner and a vaccine on the way, this is the time to be thinking strategically about your next move. If you're not, you are already behind. Assuming you've worked out the direction, there are other aspects you might want to consider. When I work with organizations to...

Rock your Change by Making it a Remix

Someone told me that they had been the proud owner of Pink Floyd’s The Wall on 8-track, vinyl, cassette, and compact disc. That was 20 years ago. I’m sure they’ve now owned it on digital, with extended versions, remixes, remasters, and demos from the archive. In recent years, it’s been...

Remembering The Power of Hope

Over a year ago I had an insight into what motivates people during change. WIIFM (What’s In It For Me) is the classic view: We move towards goals that offer something in our self-interest. This is dissatisfying because it is inherently selfish. I set out to find contradictions to the...

We Change Together or Not At All

Messages about change must be designed to draw people together, whether it’s to launch a new marketing strategy or build a mountain of jack-o’-lanterns. If we are not working together, we are not working at our best. Diversity work is all about navigating change. Setting race aside, the objective is...

Unify Employees with a Common Goal

In 2013, the City of Keene, New Hampshire broke the record for most lit jack-o'-lanterns with 30,581 on display. It takes a lot of work and coordination to create a wall of fiery pumpkins. Can you imagine how the city felt at the achievement of a world record? I guarantee...