Mastering Moments of Truth: Service When It Matters Most

  • by Jeff Skipper
  • Jan 17, 2017
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          “I’m recording you! I’m posting this to YouTube about how bad your service is. I can’t wait to show the world how awful you are!” Phone in hand, this lady was not kidding. I wasn’t the target but even so I felt my heart rate increase a tic or two. […]


2017: The Year of Choice

As we watch 2016 come to a close, there has been a lot of focus on the tragedy and bad news that characterized the year. In my home province of Alberta, there is much lament about the volume of layoffs punctuated by a horrific fire in Ft. McMurray. As emotional beings, we feel the weight […]