How to Celebrate at a Distance

Your project is going well. Stuff is getting done. People are putting in superhuman efforts to overcome obstacles in a single bound. At some point it occurs to you, “We should stop and smell the roses. Reflect on what’s been accomplished. Have a party!” It’s common knowledge that feedback helps drive performance....

You Can Build a Change Plan Faster!

Many of you attended my speech on the Two Factor Assessment at the ACMP global conference. For those who missed it, I demonstrated how two simple questions can be used to quickly assess the impact of a change, and determine where resistance is likely to occur (get it here): How DESIRABLE is...

Strategize Your Hybrid

Now, where should we work today... There are several teachers in my extended family and I know all of the reasons why remote learning is a failure for most kids. Both parents and children have been eager for a return to school. And yet, many employees are not so enthused about...

Can You Announce a Change Too Early?

Q: Hey Jeff, should we announce a change when we are still working out the details?A: As a consultant, I am bound by the principles of my profession to respond with, “It depends.” Let me share what it depends on.The ArtIf you announce change too far in advance, people will...

Got Resistance? Lack Speed? Focus on the Outsider

"Frequently, people are not officially employed by the company where they work, which robs them of the pride that comes from being part of a shared enterprise." ~NYT report on 'gig work' This quote really struck me. When I left IBM I really missed the camaraderie of a global consulting...

How Early Should You Communicate Change?

Clients commonly want to know when to get a change pro involved. “Is it too soon?” The answer is always the same: “Sooner is better.” No one likes an unwelcome surprise. It doesn’t matter how positive your change is; while some embrace it and flourish, others will see it as...

How to Move People with a Single Expression

I was looking at the above picture and a word came to mind immediately: Transformation. I insist that you look at the entire photo series of people when they smile (#3 is my favorite). Go now! (And then come back!) Have you ever listened to a dull speech? No you haven't, because you...

Every Process Needs a Champion

Early in my career the phrase "throwing it over the fence" caught my attention and I got it right away. Processes often fail at the connection points between departments. "It's their problem now."  It's easy to stop caring when we can't see who is on the other side of the...