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Consulting & Problem-Solving
Your training is broken. Employees have the fix.
“Jeff, how do you find such beautiful pictures for your newsletter?” Setting up a quick…
IMPACTED - A Weekly Newsletter on Change
Change is good! Thanks to everyone who provided such great feedback on the value of…
I killed a plant today - Unintentional I...
After ten years of plants growing unchecked, beauty had morphed into chaos. Cute little gumdrop…
How to leverage everyday stories to spark extraordinary...
From coffee-antique shops to do-it-yourself community libraries to contactless pizza, innovation is everywhere these days.…
The Gift that keeps on Giving: Control
Research shows that when we shift our focus to what we can control, we see…
Commitment Regression can be the Greatest Threat to...
Have you ever seen someone ‘bristle’? If you’re not sure, tell someone to do something they…
Comforting or Condescending? PayPal's letter to customers
I previously wrote about how well Starbucks’ letter to customers exemplified the right way to…
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