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How to leverage everyday stories to spark extraordinary...
From coffee-antique shops to do-it-yourself community libraries to contactless pizza, innovation is everywhere these days.…
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The Gift that keeps on Giving: Control
Research shows that when we shift our focus to what we can control, we see…
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Commitment Regression can be the Greatest Threat to...
Have you ever seen someone ‘bristle’? If you’re not sure, tell someone to do something they…
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Comforting or Condescending? PayPal's letter to customers
I previously wrote about how well Starbucks’ letter to customers exemplified the right way to…
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