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Consulting & Problem-Solving
How to leverage everyday stories to spark extraordinary...
From coffee-antique shops to do-it-yourself community libraries to contactless pizza, innovation is everywhere these days.…
The Gift that keeps on Giving: Control
Research shows that when we shift our focus to what we can control, we see…
Commitment Regression can be the Greatest Threat to...
Have you ever seen someone ‘bristle’? If you’re not sure, tell someone to do something they…
Comforting or Condescending? PayPal's letter to customers
I previously wrote about how well Starbucks’ letter to customers exemplified the right way to…
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