Why saying “Calm Down” is the worst thing you can do

Let’s count. When faced with an angry or emotional individual, when has it helped to say, “Calm down.”? Have you finished counting? I predict your answer is approximately ZERO. It’s such a common response to anger, frustration, and sadness, yet has absolutely no benefit. Why? Emotional responses serve both a cathartic and communicative purpose. They are an […]

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Want to win them over? Follow the Tony’s Chocolonely Method

Headed home after a conference, I found myself browsing my way through the LA airport. A dangerous past-time. LAX has lots of goodies to absorb your hard-earned cash and my eyes were drawn to the chocolate bars. Brightly packaged bars grabbed my attention. “What the heck is ‘Chocolonely’? Baloney-flavoured chocolate with anti-depressant flavour crystals?” Being […]

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How losing top people can enhance your team’s success

Nightmare scenario: You’re 30 days away from implementation of a major strategy and your lead designer / architect / financial guru gives notice. Short notice. On the brink of panic, what do you do? Well, it’s likely not nearly as bad as you think. Here’s what I’ve learned from seeing this up close: 1. Superstars often […]

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