I am so sick. My voice has dropped a couple of octaves and congestion has made it hard to sleep. As a consultant it’s hard to cancel meetings: It feels like a disservice to my clients. But of course, sometimes it is necessary.
Most people send you wishes for a speedy recovery, but what stands out is when someone checks in along the way. I received a note from one of my customers late on Friday when I was off work: “How are you feeling?”
A short note that spoke volumes. I had crossed her mind during the regular course of her work. In a typical day full of back-to-back meetings with little time to grab lunch let alone take a bio break, she demonstrated that I was important enough to merit a check-in. It felt good.
When I run manager acceleration sessions, I illustrate that leaders have three critical roles:
- Running partner – The Coach who does the journey with the employee
- Cheerleader – The constant fan who motivates
- Flagbearer – The champion who has your back and ensures your voice is heard
When a leader cares enough to carve out extra time to check in – whatever the reason – they are investing time in the employee. They are a running partner and cheerleader. It demonstrates care. And when we know someone cares about us personally, our motivation to perform to their delight is heightened.
So, who ya gonna call?