Communication

When “work smarter” is a dumb idea

When “work smarter” is a dumb idea

Have you been here? … The boss: “Hey everyone, we’re excited to announce Project Phoenix! It…
Earn goodwill with peas and queues

Earn goodwill with peas and queues

I’ve enjoyed a weeklong visit with my parents. They spoil me rotten and make me…
How to Spark Motivation with One Simple Graphic

How to Spark Motivation with One Simple Graphic

Fundraisers. I always picture an oversized thermometer slowly creeping upward as donations came in. Perhaps…
Timing your comms: If we tell them, will they panic?

Timing your comms: If we tell them, will...

I’m often asked about the best timing for important announcements, particularly when it’s for a…
A New Approach to Assessing Change Readiness

A New Approach to Assessing Change Readiness

On a scale of 1 to 5 premium Tim Horton’s donuts (a very relevant scale…
Your Brain Sucks…Information, Slowly

Your Brain Sucks…Information, Slowly

“No, no, no! No one is going to read this. It’s too long!” That’s my internal…
Change: Tell Them What It’s Not

Change: Tell Them What It’s Not

Lately I’ve been speaking with leaders with worldwide responsibility for directing strategic change. In comparing…
Is Your Organization Getting Dumber?

Is Your Organization Getting Dumber?

“Those who fail to learn from history are doomed to repeat it.” During a change…
AI says "Shooting the Breeze" is Important for Productivity

AI says "Shooting the Breeze" is Important for...

In the spirit of resilience, I’m trying new things. Rytr is an artificial intelligence-powered app that claims…
How to Celebrate at a Distance

How to Celebrate at a Distance

Your project is going well. Stuff is getting done. People are putting in superhuman efforts…