Communication

A Zombie Fire is Obstructing Your Change

A Zombie Fire is Obstructing Your Change

When your snow is on fire, you know you have a problem.Even when flames are…
Helping Makes People Helpless(and other insights from Disney)

Helping Makes People Helpless(and other insights from Disney)

“Hi! This is my first time using the app and I have no idea what…
What are your Keystone Quotes?

What are your Keystone Quotes?

Several years ago, I had the luxury of being coached by Val Wright, author of…
Reveal the Pain Now or Later?

Reveal the Pain Now or Later?

Toxic positivity. Dr. Jen Frahm kicked out this term during a webinar on change and…
How to Keep Them Coming Back: More Work, More $$

How to Keep Them Coming Back: More Work,...

“Jeff, you’ve been working with us for six months. You know us. We would like…
Commit or Evade? Building a Timeline for Change

Commit or Evade? Building a Timeline for Change

On every project I work on, I recommend communicating the transition date as soon as it…
Change: People will do it wrong!

Change: People will do it wrong!

QR codes are quite simple to understand. You scan it like a barcode and are…
Is anyone getting the message? How to send the right signals

Is anyone getting the message? How to send...

When there are multi-million-dollar aircraft moving about on a carrier with hundreds of personnel circulating…
From WIIFM to WAMI - Acknowledge what’s outside their interests

From WIIFM to WAMI - Acknowledge what’s outside...

Every day I read news from around the world to ensure I’m ready to have…
Need Credibility? Clean up your Trash

Need Credibility? Clean up your Trash

If you live in a home, you know that there always seems to be that…
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