Reframing Fear

There is a lot of fear out there. People respond in many ways. They buy toilet paper. Others invest in the stock market. Fear drives fight, flight, freeze and flourish responses. Regardless of your response to fear, for everyone it causes stress. The higher the stress, the more likely people are to be overwhelmed and […]

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How to Communicate During Chaos

Dramatic events distract. We are living through a pandemic which seems to demand absolute attention from everyone. It’s easy to get caught up in every bit of news, constantly drawn to social media for the latest update. How do we cut through the distraction to effectively reach our employees during the chaos? I recently received […]

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How losing top people can enhance your team’s success

Nightmare scenario: You’re 30 days away from implementation of a major strategy and your lead designer / architect / financial guru gives notice. Short notice. On the brink of panic, what do you do? Well, it’s likely not nearly as bad as you think. Here’s what I’ve learned from seeing this up close: 1. Superstars often […]

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The Four Ways People Respond to Change

This post is one of Jeff’s regular submissions in the “Supercharge Change” series. Subscribe for free insights, tools, and videos here. The lights went out and then the screaming began! I was at the American Museum of Natural History, enjoying the exhibit on how rock ‘cathedrals’ are formed on the ocean floor. Checking the time, I […]

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Change never sleeps. When can I take a break?

I just completed a couple significant client projects and was in need of a rest. You know the feeling: Finding yourself staring out the window. A little slower to get in gear in the morning. Easily distracted. Perhaps you begin conducting master classes in procrastination. The World Health Organization recently formalized burnout as a clinical syndrome. […]

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No Safety – No Performance: How to Communicate During Chaos

Restructuring, rightsizing, employee rebalancing…regardless of what you call it, layoffs are tough on every employee. Either you are a target now, or you could be a target later. When a company is willing to let people go, no one feels safe. That’s a key word: ‘Safe’. When employees don’t feel safe there is a noticeable decrease […]

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Need to Unify? Remarkable Ways to Create Community

On the second floor of the Renwick Gallery in Washington DC is a holy place. David Best’s Temple invites quiet contemplation in a huge ballroom completely dressed with intricately carved wood. Thoughts spill onto the surfaces as visitors are invited to take a small piece of wood and write what’s on their mind. These tiny […]

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Are You Approachable? Take This 3-Point Assessment!

I checked in at my hotel in Washington, DC and headed to the elevator like I’ve done a million times before. Reaching out to press the call button, I stopped suddenly. What’s the problem here? A single button with flames rising from it. RED flames. Graphics with actions crossed out. The only text is Use Exit. […]

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