The Gift that keeps on Giving: Control

Research shows that when we shift our focus to what we can control, we see meaningful and lasting differences in our well-being, health, and performance. ~ The Coronavirus Anxiety Workbook   We all want control of our destiny, we all want control of our lives We all want control of each other, we all see the […]

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Comforting or Condescending? PayPal’s letter to customers

I previously wrote about how well Starbucks’ letter to customers exemplified the right way to communicate. Since then I’ve reviewed many more messages that range from uplifting to vague and inconsequential. Enter PayPal’s memo today which really caught my attention (pasted in entirety at the end of this article). Keep in mind that PayPal is […]

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