by Jeff Skipper“You can not learn this on the job! Training is mandatory.” And yet, we witnessed a disturbingly low enrollment rate. Without a critical mass of well-trained users, there was no way Enbridge would see a return on a multi-million dollar technology transformation investment. Why weren’t they signing up? Here are the major suspects when people are […]
by Jeff SkipperLet’s count. When faced with an angry or emotional individual, when has it helped to say, “Calm down.”? Have you finished counting? I predict your answer is approximately ZERO. It’s such a common response to anger, frustration, and sadness, yet has absolutely no benefit. Why? Emotional responses serve both a cathartic and communicative purpose. They are an […]
by Jeff SkipperSometimes cookies are the solution. At a recent family get together Theresa was talking about her study habits as she prepared for medical exams. “It’s hard to say focused. Sometimes I put a cookie in the textbook every 10 pages. No cookie until I finish studying each part!” Certain activities excite and awaken our passions […]
by Jeff SkipperHeaded home after a conference, I found myself browsing my way through the LA airport. A dangerous past-time. LAX has lots of goodies to absorb your hard-earned cash and my eyes were drawn to the chocolate bars. Brightly packaged bars grabbed my attention. “What the heck is ‘Chocolonely’? Baloney-flavoured chocolate with anti-depressant flavour crystals?” Being […]
by Jeff SkipperNightmare scenario: You’re 30 days away from implementation of a major strategy and your lead designer / architect / financial guru gives notice. Short notice. On the brink of panic, what do you do? Well, it’s likely not nearly as bad as you think. Here’s what I’ve learned from seeing this up close: 1. Superstars often […]
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