StrategySmart is a bi-weekly newsletter highlighting brand new thinking, models, and practical applications in the areas of change management, strategy, leadership and personal effectiveness. Don’t miss an issue!

Communication as Strategy Pt 2: Two Paths for Timing

This is the second in a series on Leader Communications. It took mere hours for employees to leak memos to the public showing that some Tim Hortons locations were making employees fund their own benefits after a government-mandated minimum wage increase took effect. #NoTimmiesTuesday immediately caught fire, punishing big bad franchises with reduced sales. The response? Franchises
  • by Jeff Skipper
  • Jan 23, 2018

Get Them on Course: The Five Signals of Leaders Who Lead

I’ll never forget my first year with IBM when, after reinforcing the importance of work-life balance, a VP stood up in front of the entire Canadian organization and related how she often worked long hours, including “during her daughter’s birthday party.” Oh dear. Every leader wants to inspire their people and most are able to
  • by Jeff Skipper
  • Jan 21, 2018

Unwrap an Early Christmas Gift: Re-set Your Goals on a Solid Foundation

At the end of the summer I decided to improve my fitness level. Crossfit is a great conditioner, but struggling to breathe after 10 minutes is a serious wake up call as the rest of the group keeps swinging kettles and flipping tires (those big tractor ones). As I shared my frustration in trying to
  • by Jeff Skipper
  • Dec 25, 2017

Investing Leadership Capital Builds Loyalty

When I started a business of subcontracting professional writers and trainers, I was known for checking in with people regularly, handing out paychecks personally, and dropping chocolates off on people’s desks before they got in. I didn’t have extra time to spend chatting, but I used my time very well. I’m currently working with a client
  • by Jeff Skipper
  • Dec 04, 2017

ADD these 3 Simple Steps for Stronger Customer Satisfaction

“I need to see you today!” When bosses and clients make demands, the typical response is to meet the request immediately. After all, they wouldn’t ask if it wasn’t urgent, would they? Yet, we’ve all responded to supposed emergencies only to find they aren’t emergencies at all. When I began working with clients to enhance
  • by Jeff Skipper
  • Nov 20, 2017