Supercharge Change is a weekly practical and tactical newsletter showcasing brand new thinking, models, videos, and super-secret downloads in the areas of change management, strategy, and leadership. Don’t miss an issue!

Comforting or Condescending? PayPal’s letter to customers

I previously wrote about how well Starbucks’ letter to customers exemplified the right way to communicate. Since then I’ve reviewed many more messages that range from uplifting to vague and inconsequential. Enter PayPal’s memo today which really caught my attention (pasted in entirety at the end of this article). Keep in mind that PayPal is
  • by Jeff Skipper
  • Mar 25, 2020

Reframing Fear

There is a lot of fear out there. People respond in many ways. They buy toilet paper. Others invest in the stock market. Fear drives fight, flight, freeze and flourish responses. Regardless of your response to fear, for everyone it causes stress. The higher the stress, the more likely people are to be overwhelmed and
  • by Jeff Skipper
  • Mar 24, 2020

How to Communicate During Chaos

Dramatic events distract. We are living through a pandemic which seems to demand absolute attention from everyone. It’s easy to get caught up in every bit of news, constantly drawn to social media for the latest update. How do we cut through the distraction to effectively reach our employees during the chaos? I recently received
  • by Jeff Skipper
  • Mar 22, 2020

Your leaders don’t know how to help their people through change. Here’s how to help them help others.

I was called into my boss’s office. “Jeff, due to financial performance below expectations we have to make cuts. Unfortunately, we have to let you go. Effective immediately.” I was completely surprised and had no idea what to say. So I asked my manager how she was coping with this. Seriously! As a leader, how would
  • by Jeff Skipper
  • Feb 03, 2020

8 Steps to Defuse Objections Before They Blow Up Your Program

An unanswered objection can derail your project quickly. While in Hawaii my wife and I wanted to visit Pearl Harbor on a fairly expensive tour. At the concierge desk we were intercepted with an offer to have the excursion paid for if we would commit two hours to hear a timeshare pitch. We gladly took
  • by Jeff Skipper
  • Jan 21, 2020