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I previously wrote about how well Starbucks’ letter to customers exemplified the right way to communicate. Since then I’ve reviewed many more messages that range from uplifting to vague and inconsequential. Enter PayPal’s memo today which really caught my attention (pasted in entirety at the end of this article). Keep in mind that PayPal is
There is a lot of fear out there. People respond in many ways. They buy toilet paper. Others invest in the stock market. Fear drives fight, flight, freeze and flourish responses. Regardless of your response to fear, for everyone it causes stress. The higher the stress, the more likely people are to be overwhelmed and
Dramatic events distract. We are living through a pandemic which seems to demand absolute attention from everyone. It’s easy to get caught up in every bit of news, constantly drawn to social media for the latest update. How do we cut through the distraction to effectively reach our employees during the chaos? I recently received
Your leaders don’t know how to help their people through change. Here’s how to help them help others.
I was called into my boss’s office. “Jeff, due to financial performance below expectations we have to make cuts. Unfortunately, we have to let you go. Effective immediately.” I was completely surprised and had no idea what to say. So I asked my manager how she was coping with this. Seriously! As a leader, how would
An unanswered objection can derail your project quickly. While in Hawaii my wife and I wanted to visit Pearl Harbor on a fairly expensive tour. At the concierge desk we were intercepted with an offer to have the excursion paid for if we would commit two hours to hear a timeshare pitch. We gladly took