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“I’m recording you! I’m posting this to YouTube about how bad your service is. I can’t wait to show the world how awful you are!” Phone in hand, this lady was not kidding. I wasn’t the target but even so I felt my heart rate increase a tic or two.
As we watch 2016 come to a close, there has been a lot of focus on the tragedy and bad news that characterized the year. In my home province of Alberta, there is much lament about the volume of layoffs punctuated by a horrific fire in Ft. McMurray. As emotional beings, we feel the weight
Whether you like or not, some company out there is dropping your email address into their distribution list as you read this. Lucky you! When I decided I was going to bring my email under control – and get some of my life back – one of my first targets was the regular emails coming
For the vast majority of us, it’s easy to get distracted. There is a vast ocean of bright shiny objects to occupy our attention. Recently I was working on a few major client deliverables. With each passing day the need to complete them became more urgent and yet I would catch myself checking my inbox
I was in London for the first time. Never having taken the train, I asked an attendant for help purchasing the ticket. She asked “Buy or collect?” I could only look at her, completely dumbfounded by the question. We don’t have those options for train tickets in Canada. What does ‘collect’ mean in London? I