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I wanted to love this book. Then I wanted to hate this book. Seth Godin has a very strong reputation and when this title appeared at the library prior to my vacation, I eagerly downloaded it to my reader. There are some very good nuggets in this book, however, you have to really dig to find
During a recent speech on executive communications I demonstrated how messages can have unintended consequences. A positive message can be applied in a negative way. At the time my focus was on Wells Fargo and recent findings that employees had illegally signed up customers for new products (read the story). It’s easy to envision the
Most people are aware of the ‘fight or flight’ syndrome. A lecture on stress is usually accompanied by references to the ‘lizard brain’ and the negative effects on our ability to learn or think clearly. This leads to a discussion of coping mechanisms we can use ‘in the moment’. I don’t want to cope; I
I hate Cirque du Soleil shows…almost as much as I love them. It’s not uncommon for me to leave a show feeling both exhilarated and frustrated. If you’ve seen one, you’ll understand what I mean when I say there’s too much going on to take it all in! While you commonly have a main act that
Over the last two years I’ve observed a growing number of ‘change managers’ who are ill-equipped to do the job. Clients tell me the same thing: “There are too many people who have taken a change management course and think they can lead a change effort.” In fact, few are truly prepared to help clients