When Dividing Your Attention Matters

I hate Cirque du Soleil shows…almost as much as I love them. It’s not uncommon for me to leave a show feeling both exhilarated and frustrated. If you’ve seen one, you’ll understand what I mean when I say there’s too much going on to take it all in! While you commonly have a main act that
  • by Jeff Skipper
  • Feb 13, 2017

Method or Business Acumen? I’ll take acumen every time

Over the last two years I’ve observed a growing number of ‘change managers’ who are ill-equipped to do the job. Clients tell me the same thing: “There are too many people who have taken a change management course and think they can lead a change effort.” In fact, few are truly prepared to help clients
  • by Jeff Skipper
  • Feb 12, 2017

Mastering Moments of Truth: Service When It Matters Most

          “I’m recording you! I’m posting this to YouTube about how bad your service is. I can’t wait to show the world how awful you are!” Phone in hand, this lady was not kidding. I wasn’t the target but even so I felt my heart rate increase a tic or two.
  • by Jeff Skipper
  • Jan 17, 2017

2017: The Year of Choice

As we watch 2016 come to a close, there has been a lot of focus on the tragedy and bad news that characterized the year. In my home province of Alberta, there is much lament about the volume of layoffs punctuated by a horrific fire in Ft. McMurray. As emotional beings, we feel the weight
  • by Jeff Skipper
  • Jan 08, 2017

Play the Unsubscribe Whack-a-Mole Game: Slim Your Inbox with 3 Easy Decisions

Whether you like or not, some company out there is dropping your email address into their distribution list as you read this. Lucky you! When I decided I was going to bring my email under control – and get some of my life back – one of my first targets was the regular emails coming
  • by Jeff Skipper
  • Dec 04, 2016