StrategySmart is a bi-weekly newsletter highlighting brand new thinking, models, and practical applications in the areas of change management, strategy, leadership and personal effectiveness. Don’t miss an issue!


No Safety – No Performance: How to Communicate During Chaos

Restructuring, rightsizing, employee rebalancing…regardless of what you call it, layoffs are tough on every employee. Either you are a target now, or you could be a target later. When a company is willing to let people go, no one feels safe. That’s a key word: ‘Safe’. When employees don’t feel safe there is a noticeable decrease
  • by Jeff Skipper
  • Jul 15, 2019

Want Buy-In? Give Them Hope as well as Help

“In my heart and soul, I knew I wasn’t answering the fundamental question of why the world needs this company to be successful.” ~ R.J. Scaringe, CEO, Rivian Ominous statement. Why would a CEO care about the ‘why of the world’? Isn’t a strategy enough? If we are producing a good product or service, isn’t that
  • by Jeff Skipper
  • Jul 08, 2019

Leverage Help and Heart to Build Buy-in for Change

Novice drivers want to place one foot on the accelerator while keeping one on the brake. The car doesn’t move very well. It takes trust to lift the left foot and get things moving. When we roll out change we want everyone pushing in the same direction: forward! People can only do that when they have
  • by Jeff Skipper
  • Jul 02, 2019

Should you Convince or Coerce People to Embrace Change? A Surprising Answer

Influence comes in a wide variety of flavours. Great salespeople use subtle methods of moving you towards a decision. Taskmasters use blunt force: coercion. When you need people to get on board with an important change in an age where people want to decide for themselves, what do you do? Broadly, we can divide influence
  • by Jeff Skipper
  • Jun 24, 2019

Want Engagement? Leave a big gaping hole in your rollout plan

You’re waiting in a doctor’s office. In the waiting room is a table with a puzzle on it. Incomplete. It’s within easy reach. Do you drop a few pieces into place to pass the time? You can reference neuroscience or theories of gestalt or the popularity of the New York Times crossword to arrive at
  • by Jeff Skipper
  • May 27, 2019