Why saying “Calm Down” is the worst thing you can do

Let’s count. When faced with an angry or emotional individual, when has it helped to say, “Calm down.”? Have you finished counting? I predict your answer is approximately ZERO. It’s such a common response to anger, frustration, and sadness, yet has absolutely no benefit. Why? Emotional responses serve both a cathartic and communicative purpose. They are an […]

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Want to win them over? Follow the Tony’s Chocolonely Method

Headed home after a conference, I found myself browsing my way through the LA airport. A dangerous past-time. LAX has lots of goodies to absorb your hard-earned cash and my eyes were drawn to the chocolate bars. Brightly packaged bars grabbed my attention. “What the heck is ‘Chocolonely’? Baloney-flavoured chocolate with anti-depressant flavour crystals?” Being […]

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How losing top people can enhance your team’s success

Nightmare scenario: You’re 30 days away from implementation of a major strategy and your lead designer / architect / financial guru gives notice. Short notice. On the brink of panic, what do you do? Well, it’s likely not nearly as bad as you think. Here’s what I’ve learned from seeing this up close: 1. Superstars often […]

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The Four Ways People Respond to Change

This post is one of Jeff’s regular submissions in the “Supercharge Change” series. Subscribe for free insights, tools, and videos here. The lights went out and then the screaming began! I was at the American Museum of Natural History, enjoying the exhibit on how rock ‘cathedrals’ are formed on the ocean floor. Checking the time, I […]

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Change never sleeps. When can I take a break?

I just completed a couple significant client projects and was in need of a rest. You know the feeling: Finding yourself staring out the window. A little slower to get in gear in the morning. Easily distracted. Perhaps you begin conducting master classes in procrastination. The World Health Organization recently formalized burnout as a clinical syndrome. […]

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No Safety – No Performance: How to Communicate During Chaos

Restructuring, rightsizing, employee rebalancing…regardless of what you call it, layoffs are tough on every employee. Either you are a target now, or you could be a target later. When a company is willing to let people go, no one feels safe. That’s a key word: ‘Safe’. When employees don’t feel safe there is a noticeable decrease […]

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Want Buy-In? Give Them Hope as well as Help

“In my heart and soul, I knew I wasn’t answering the fundamental question of why the world needs this company to be successful.” ~ R.J. Scaringe, CEO, Rivian Ominous statement. Why would a CEO care about the ‘why of the world’? Isn’t a strategy enough? If we are producing a good product or service, isn’t that […]

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Leverage Help and Heart to Build Buy-in for Change

Novice drivers want to place one foot on the accelerator while keeping one on the brake. The car doesn’t move very well. It takes trust to lift the left foot and get things moving. When we roll out change we want everyone pushing in the same direction: forward! People can only do that when they have […]

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